We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it,  unused and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, please contact us at info@BalticAmbersArt.com.

Please note that dues to tariffs and other fees imposed by buyer’s country, we do not accept returns from outside of the US.

If your return is accepted, please return your items Baltic Ambers Art, 29 Riverside St Apt. A, Nashua NH, 03063 - if you item was damaged or faulty a refund for your return shipping will be approved. If sent back to us without first requesting a return will not be accepted. 

We do not provide return shipping labels. Customers are responsible for the cost of returning items.

Exceptions / Non‑refundable items
Certain types of items cannot be returned, refunded or cancelled such as special orders or personalized items. These items include Mystery Boxes or Replacement orders. Please get in touch if you have questions or concerns about your specific item. 
Unfortunately, we also cannot accept returns on earrings, adjustable rings, sale items, or gift cards.

You can always contact us for any return question at info@BalticAmbersArt.com

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.